Customer Care

Return & Exchange Policy

Good Retro Games LLC

At Good Retro Games LLC, we strive to ensure our customers are satisfied with their purchases. Due to the collectible nature of our inventory, we maintain the following return and exchange policy:

Returns & Exchanges

• Returns and exchanges are accepted within 7 days of the original purchase date.
• A valid original receipt or proof of purchase is required for all returns or exchanges.
• Items must be returned in their original condition with all original packaging and accessories included.

Non-Returnable Items

• Opened or used collectible items — including video games, consoles, and merchandise — are not eligible for return or exchange, unless they are defective upon receipt.
• Trade-in items are considered final sale and are not eligible for return or refund.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receipt. We will evaluate the issue and, if confirmed, offer a replacement or store credit.

Refunds

• Approved returns will be refunded using the original payment method within 7 business days after the item is received and inspected.
• Shipping fees are non-refundable.

How to Return

Please contact Good Retro Games LLC customer service via our contact page to initiate a return or exchange. Pack the item securely in its original packaging to avoid damage during return shipping.

Thank you for supporting Good Retro Games LLC. We appreciate your business and are committed to providing a great experience for all our customers.

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